The Datacenter market is undergoing rapid development and facing increasing demands of customers. Customers are expecting higher quality of services, the use of ad-hoc (managed) services and access to more information.
To meet the increasing demands of customers and to manage the complexity of it’s decentralized Data Centers, DC1 has established their Infrastructure and Network Operation Center (INOC), which has become the backbone of the organisation. The INOC is a 24x7x365 service that provides (first level) customer support and proactively communicates with customers regarding issues, maintenance and service levels.
To manage the customers, their increasing demands for information and the technology complexity, they had to work with 27(!) different systems. These systems included ticketing software, infrastructure management solutions, CRM and facility & building management software, all managed by different teams. The impact of information in one system was not linked to the other systems and with no apparent logic, making it hard to investigate issues or even collaborate amongst teams. As a result it was becoming increasingly difficult to manage operational issues and customer inquiries in a timely and effective manner.
DC1 engaged with Keross’ Ikon platform to overcome these challenges and to create a consolidated view based on a single source of truth. The Ikon platform is used to integrate the 27 systems, the data is cleansed and aggregated for it to be processed and visualized to the right people via the right channels. Additionally, routine activities such as checks and reporting have been automated to save time and provide more accurate and timely information.
Working with centralized information has improved the communication with the customers and has helped to streamline the internal collaboration to cut down root causes analysis time. This has helped to improve the organizations maturity and enabled DC1 to offer and meet guaranteed SLA’s.
With the help of the Ikon platform, DC1 now requires less manpower to service the same customers with higher service levels and fewer financial penalties. The next step is to not only improve customer satisfaction but also leverage the platform to create new commercial opportunities by offering new products.
It took 5 weeks from the first kick-off meeting to 100% go-live with IKON. There was no face-to-face workshop, no endless specification sessions. All demanding work was done by the Keross team in the background cost effectively
Wolfgang Kaufmann, Managing Director, DataCenter One
With the help of the Ikon platform, DC1 now requires less manpower to service the same customers with higher service levels and fewer financial penalties.
Green Group Global is a US Department of Defense andDepartment of Security licensed government contractor. It specializes in Private, Personalized & Corporate Security services with a focus on risk mitigation, litigation management and surveillance. It operates across 5 continents and employs 3,000 staff.
Mercedes-Benz Daimler is one of the biggest producers ofpremium cars and the world's largest manufacturer ofcommercial vehicles. Headquartered out of Stuttgart Germany and ranked 24th on the global Fortune 500. Daimler employs 290,000 staff with a dealer network of more than 1,000 worldwide.
Revolutionizing Fee Estimation: The Bid Model Solution for Centralized, Transparent, and Streamlined Bidding Processes
Datacenter One is a technology and service provider that provides certified data centers, location and connectivity services in Germany.
More than 20,000 large projects of Atkins, a well-known British AEC company, worked with separated management processes, resource planning and solution testing. Low compatible systems and manual reporting were used. Ikon allowed Atkins to integrate in real time data from finance, ERP, management, HRMS, CRM, and many sources, creating a “single source oif truth”, dashboards, resource management, trend and discount analysis, and more. Atkins is one of the a architecture and engineering consultancies responsible for designing some of the most iconic buildings in the world.
Aecom is one of the largest multinational engineering and infrastructure consulting firms, partnering with clients to solve the world’s most complex challenges. Headquartered out of the United States, it operates across all continents with 86.000 staff and is ranked 189th on the global Fortune 500. It delivers professional services throughout the project lifecycle, with projects spanning from transportation, water, new energy and environment in both the public and private sector.
Atkins is one of the leading architecture and engineering consultancies responsible for designing some of the most iconic buildings in the world. The industry is under pressure with increasing competition, low margins and relative high risk. To survive and grow, the industry needs to modernize while driving productivity through agility and innovation in order to win bids, improve margin and offer new services.
Amadeus is one of the top travel technology companies in the world helping travel companies connect to the travel ecosystem. Amadeus builds critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players to run their operations and improve the travel experience.
The explanation how automation can benefit professional services businesses in six ways: increasing efficiency, reducing errors, improving customer satisfaction, enhancing collaboration, enabling scalability, and gaining competitive advantage. It also introduces Ikon, a platform by Keross that automates data orchestration and enables digital transformation for various industries. The automation is not a threat, but an opportunity for professional services businesses to grow and thrive.
Digital transformation can be costly. Learn how to follow five essential rules to stay on time and budget. This article discusses common mistakes and offers strategies for successfully transforming your business.
Is the AEC industry broken? The discussion about a growing view that the current Architecture, Engineering, and Construction industry operating model, relied upon all over the world for the delivery of infrastructure, is broken. Success in the AEC industry is now measured in isolation by each federated entity in the supply chain. Sharing data and using technology is the key to changing the landscape.
The introduction of the concept of data orchestration, which is the process of integrating, managing, and analyzing data from various sources and systems. It explains how data orchestration can help businesses achieve digital transformation and data-driven decision making, as well as improve data quality, security, and governance. It also relates data orchestration to the author’s personal experience of ordering a latte, and how it can enhance customer satisfaction and loyalty.
The criticism of the low-code/no-code (LC/NC) development trend as a convenient distraction that does not address the real problems of software development. It argues that LC/NC platforms are limited, costly, and risky, and that they create more complexity and dependency than they solve. It also suggests that the true solution is to empower developers with better tools and practices, and to adopt a data-driven approach to software engineering.
Data orchestration is more than just a new buzz phrase. Learn how Keross uses its solution, the Ikon Platform by Keross, for business operations integration and illumination. Read about how Ikon platform automates routine tasks, predicts upcoming issues, and provides user analysis and reporting in easy-to-understand visual panels.
